Frequently asked questions ?

Tounca will work together with you on your business requirement assessment and provide unique and detailed request for proposal. This type of RFP will provide easy comparable offers avoiding hidden costs. And all these engagements are free of charge. Our goal is to make you happy. After that you will get access to the biggest number of global experts, both companies and individuals. For more details, please contact us.

No, we don’t have preferred software vendor(s). Of course, we cooperate with the biggest software vendors, but also with the small ones. Probably it will be really complicated to find software we don’t work with.

Of course. Even if we don’t have preferred software vendor(s), if you have preferred one, we can continue in this direction without any problem. Or if you already have some solution and just need someone who will continue to work with this solution or to upgrade it. But if you don’t have preferred solution, we can help you to choose one.

As with our common RFP we can request specific technical expertise, functional knowledge, experience, capability etc. and detailed business requirements, our potential implementers will provide proposals with the same structure. It will promise a real comparability where you can compare estimated time for each of tasks, costs per task, timeline, and due dates, who will work and how they will work… We don’t want to have proposals with some hidden costs, that you are not aware about it.

No, completely process of assessment and preparation of request for proposal (RFP) as well as choosing the best offer is absolutely free of charge. We just want to help you to be the most satisfy with the solution you chose.

When we collect all your business and technical requirements, we will start with experts matching phase trying to find the most fit experts based on all your requirements. Matching process is combination of our embedded AI tool and our experience. But we still believe in human judgment and because of that we want to collect more different offers, and together with you to find the best.

When we run the project, all tasks with details will be created on our project embedded management tool. This is place where you will have enabled communication and platform for project documentation. You are someone who will confirm tasks and/or phases when they are finished based on requirements.

We are global platform and that means we have experts from all around the world. All our experts have filled in their current location and languages they use. Our embedded AI tool will recommend experts based on your requirements. That means you can require whatever you really need, even combination of locations and languages based on different tasks. For example, you can use developers from any location speaking English language, but you need two financial consultants up to 50km away from you and speaking your local language. That means all combinations are available.

Yes, if you need accountant or bookkeeper, or even some other professionals experienced in some specific business applications, you can find them here. Even if you need some specific certifications, just ask.

Yes, you can engage as many experts as you need as freelancers and use them on some specific time frame – monthly, weekly, daily…

Expert will be paid not before you confirm completely (i) phase if this is a project, (ii) task if you asked for only one task or service, or (iii) if you use outsourced experts, after the period of outsourcing is finished. That means experts depend on you. You are someone who need to confirm a job to get experts paid. And you have one more tool in your hands, you will grade an expert and it will be their marketing (positive or negative) in the future. You only need to pay contracted security deposit, and this is something Tounca keeps and guarantees to you and to the expert.

You can count on refund for all non-confirmed jobs and in a case of project until you confirm whole phase, you are eligible for refund for this whole phase. Your deposit is paid only as security and if you don’t confirm the phase, you are eligible for the refund related with our Cancellation and Refund Policy.

If you want to engage extremely experienced and awarded expert to get guarantee that you have the best experts, you can do it. You just need to ask, and you will get an MVP or ACE or some other awarded expert.

Tounca is a privately held, bootstrapped American Limited-Liability Company with headquarters in Dover, Delaware. We launched Tounca Marketplace Platform as unique global project marketplace for implementation of business solutions. We are point of connection for all businesses who need some business solution and experts all around the world, both companies and individuals.

Tounca is subscription free platform. That means client will pay only contracted value for project or some other engagement and nothing before signing the project. This value represents only our experts’ expenses. But Tounca needs money for providing platform and all other services. Tounca makes money keeping fees from experts, but only when expert is paid, nothing before. We recommend reading Engagement and Payments Terms, Pricing and Fees Policy, and other terms and policies for the details.

Yes, BizApps.Wiki is first Tounca project. It was an idea to provide and sponsor the free encyclopedia about Business Applications that everyone can use and edit as one common place for all people involved in business solutions. This is our gift to the community.

Tounca makes security a top priority. Some things we do to ensure your account safety include requiring HTTPS on all pages and use HSTS to ensure browsers only ever connect to us over a secure connection; storing passwords hashed with the bcrypt algorithm through Azure AD B2C (we never store or log your plaintext password); never sending authentication codes via insecure channels like SMS; encrypting our database; never storing your debit or credit card number.

Email us on CustomerService@tounca.com

Currently we don’t have such an integration. But we are committed to provide communication as easier as possible. That means we will start with building these integrations through our APIs. We are still in a research phase what we need to create and soon after that we will start with creation for one-by-one solution.